Hello,
Thank you for reaching out to the Help Desk.
As we transition to a new ticketing system, please email your requests to help@secur-serv.com. This will open a ticket in the system, same as it always has.
When emailing your support request, please include the following information. This allows us to service you more efficiently.
| Bold = Required | What Is This? | Example |
| Subject | Brief Title of Issue | Printer Not Printing for Anyone |
| Location | Building | If you have multiple locations |
| Priority | Critical: Multiple departments impacted High: Multiple people impacted Medium: 1-2 people for a specific issue Low: Not time critical, low or no impact |
Medium |
| Computer Name | Name of computer from label | cnet-w5000p |
| Contact Name | First and Last Name | John Smith |
| Contact Email | Business Email Address | jsmith@yourbusiness.com |
| Contact Phone Number | Phone Number | 810-555-1234 x567 |
| Availability | General availability for us to contact you | M-F, 8am-4pm |
| Problem Description | More detailed description of the problem that you are encountering. | When we print to the HP4050dn, it isn’t printing. We have rebooted the printer and our computers with no change. This is affecting 15 people. |